Shipping policy
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your Order Confirmation Email.
Warehouse Fulfillment
Our warehouse prepares and ships orders within 24-48 hours to give shipping couriers enough time to complete delivery within our promised time frame of up to 10 business days. Depending on your area and your selected shipping option, deliveries can be completed within 3 business days from order date.
| Shipping Options | Approximate Delivery Time Frame |
|---|---|
| Standard Shipping | up to 10 business days |
| Priority Shipping | 5 to 7 business days |
| Expedited Shipping | 3 to 5 business days |
Customer Notification of Shipment
You will receive another email notification once your order is prepared and shipped by the warehouse, which includes your tracking information, a link to track your order, and a summary of your order details. Once you receive your tracking number, you can track your order here: https://parcelsapp.com/en
Potential Shipment Interruptions
We courteously ask our customers to consider potential shipment interruptions when they arise. Orders may take longer to arrive due to variables outside of our control. With this, shipping costs are non-refundable, except for faulty-service reasons such as shipping delays caused by warehouse operations or inventory issues. We do not offer refunds due to non-faulty circumstances causing shipping delays such as weather conditions, peak periods, pandemic restrictions, scanning of parcels from sorting facilities, etc. All shipping fee refunds are subject to careful review and investigation.